1. Cancellation Window

OCGnow allows a client to cancel recurring services within seven calendar days after the due date of an invoice.

A cancellation request must be delivered in writing by email or through another written communication method accepted by OCGnow. To cancel without responsibility for the next full month of service, OCGnow must receive the request no later than 11:59 p.m. Central Time on the seventh calendar day following the invoice due date.

Beginning on the eighth calendar day after the invoice due date, the client is responsible for the full monthly payment, even if services are canceled later during that billing month.

Cancellation does not eliminate charges, past-due balances, approved expenses, or other amounts incurred before cancellation became effective.

2. Advance Notice and Content Preparation

A client requesting preparation, organization, export, packaging, transfer, or delivery of website content, account information, digital assets, project files, credentials, reports, or other materials must give OCGnow at least seven calendar days’ written notice before the next invoice due date.

If the client does not provide the required advance notice, OCGnow reserves the right to bill at $300 per hour for time spent completing expedited preparation, organization, export, transfer, delivery, or account-closure work.

Giving notice during the cancellation grace period does not guarantee that content-preparation or transition work will be completed without additional charges.

3. Outstanding Balances and Collections

All outstanding invoices and authorized charges must be paid before OCGnow is required to perform nonessential transition work or release specially prepared exports, reports, project packages, or other deliverables, to the extent permitted by the applicable agreement and Tennessee law.

If an account has an unresolved past-due balance, OCGnow may:

• Suspend active work and nonessential transition assistance;
• Place requested data preparation, transfer, or delivery on hold;
• Add late fees, administrative charges, collection expenses, and other costs authorized by the client’s agreement and Tennessee law; and
• Refer the unpaid balance to a third-party collection agency or legal counsel.

Referral to collections does not cancel the underlying debt or prevent the assessment of additional charges that are authorized by contract and applicable law.

4. Data Removal After Cancellation

Client-provided content, account information, project files, and other client data maintained in OCGnow’s active systems will be scheduled for removal 14 calendar days after the effective cancellation date.

A client who needs a copy of its information, a transfer of files, or additional retention time must submit a written request to OCGnow before the effective cancellation date. Requests made after cancellation are not guaranteed, and information that has already been deleted may not be recoverable.

An outstanding balance does not automatically extend the 14-day removal period. Any extension must be approved by OCGnow in writing.

5. Tennessee Law

This policy and any dispute arising from it will be governed by the laws of the State of Tennessee, without regard to conflict-of-law principles, and subject to any applicable federal law.

If any provision of this policy is found unenforceable, the remaining provisions will continue in effect to the fullest extent permitted by law.